When do I get paid via ACH?

ACH's are usually processed every Wednesday and value dated + 3 days. Typically, customers should receive remittance in bank account on value date. Value date can be found in remittance email notification.

I am in receipt of a check that I no longer require. What is the process of returning the check?

The check needs to be mailed back to address below with explanation why it’s no longer required. After we review, we will void the check and cancel your invoice. Please ensure to include your contact information in case we need more information.
Pattern Energy Group Services LP
Attn: Accounts Payable Dept
1088 Sansome St
San Francisco, CA 94111

How do I find out if a payment has been issued for an invoice?

Invoice and payment status including details such as Payment date and amount can be searched anytime in Vendor Portal. Please go Pattern Energy’s Vendor Portal site https://patternenergy.com/connect/vendors and select option "Invoice Inquiry." If you need additional assistance, please contact us by completing form in Vendor Portal site and select option "For any questions or guidance" on bottom of page.

Where should I submit invoices for processing?

Invoices in PDF format should be submitted to following email addresses:
For US and Mexico invoices, Email Us
For Canadian invoices, Email Us

Above inboxes are not monitored for inquiries. Inquiries should be sent directly to Email Us. (Please note this is for existing vendor use only. We do not review or respond to solicitations or new vendor enquiries submitted to this email) 

How do I receive copy of Purchase Order?

Send request to your Pattern contact via email.

How do I get information on invoice/payment status?

Invoice and payment status including details such as Payment date and amount can be searched anytime in Vendor Portal. Go to Vendor Portal site https://patternenergy.com/connect/vendors and select option "Invoice Inquiry." If you need additional assistance, go to "How to Use This Portal" in left hand menu of page.

Where can I find my vendor number?

You can search your Vendor Number via Vendor Portal page. You will be required to provide some information. Please go to our Pattern Energy’s Vendor Portal site https://patternenergy.com/connect/vendors and select option "Invoice Inquiry." If you need additional assistance, go to "How to Use This Portal" in left hand menu of page.

When will my invoice get paid?

Invoices are typically paid based on due date. Customer should receive payments before invoice due date. ACH's are usually processed every Wednesday and value dated 3 business days. Typically, customers should receive funds in bank account on the value date. Note that posting date also varies with customer's banks when payments are posted.

I received payment via ACH. How can I find out which invoice to apply payment to?

If you received ACH remittance, you should have received an email notification (sent to email address in vendor packet you have provided to us) with Payment Advice which contains Invoice details. Also, you can search our vendor portal for this information. Go to our Pattern Energy’s Vendor Portal site https://patternenergy.com/connect/vendors and select option "Invoice Inquiry" then go to "Search by Payment Received" section on bottom of page.

Who do I contact if I have any questions regarding payment?

You can reach Accounts Payable by sending inquiry at Pattern Energy's Vendor Portal site https://patternenergy.com/connect/vendors and select option "For any questions or guidance" on bottom of page.

My invoice was rejected for Incorrect Billing Entity, what do I do?

Revise your invoice with requested correct billing entity and resubmit to one of the following email addresses:

For US and Mexico invoices, Email Us
For Canada invoices, Email Us

My invoice was rejected for Missing PO reference, what do I do?

Revise your invoice with requested PO# and resubmit to one of the following email addresses. If you don’t know the PO#, send request to your Pattern contact to provide you with this information.

For US and Mexico invoices, Email Us
For Canada invoices, Email Us

Do I need to submit a completed W-9 form?

Yes, W-9 form is required information for all US vendors. A Federal Tax Identification or Social Security number is required to comply with Federal Regulations and tax reporting requirements. The vendor information must match the W-9 form name(s). Foreign vendors doing business might require to complete W-8 form.

Do I need to submit a voided check for ACH?

Yes, a voided check is required information for setting up ACH to ensure accuracy of bank information input. If voided check is not available, provide signed ACH bank instruction on company’s letterhead or payment instruction from your bank.

What is Pattern’s standard payment term?

Pattern's standard payment term is NET45

What is Pattern’s preferred payment method?

Pattern's preferred payment method is ACH where funds get automatically deposited to your provided bank information.

How long is the turnaround time for setting up vendor?

Turnaround time for setting up a vendor takes 24-48 hours after all required information is received. It may take longer for incomplete documents submitted.

How long does it take for check to be delivered?

Check payment could take 5-7 days for delivery. There may be expected delays during Covid19 pandemic. We encourage our vendors to sign up to ACH for faster turnaround time and to receive payments automatically. Send request to Vendor Portal site https://patternenergy.com/connect/vendors and select option "For any questions or guidance" on bottom of page.

Do I need to provide swift code for wire payment?

Yes, swift code is a required information for wire payment. All wire payment will require wire instruction from your bank. Wire payment will be granted on exceptional basis.

Is my banking information secured?

Yes, your banking information is a sensitive information and it is our best interest to keep all your information safe and secured.

Who do I contact to update my vendor profile information?

Go to Pattern Energy's vendor portal site https://patternenergy.com/connect/vendors and select option "To make changes to existing vendor profile such as Name, Address, Contact information..." to complete online form. To make changes to bank account for W-8/W-9 forms, select other options available on Vendor Portal page.

How do I request for vendor reactivation?

As part of Pattern AP's best practices, we deactivate vendors with no payment activity in the last 18 months. If you need to reactivate your account, you need to fill out new forms to ensure we have most current information. Go to Pattern Energy's vendor portal site https://patternenergy.com/connect/vendors and select option "To make changes to existing vendor profile such as Name, Address, Contact information..." to complete online forms. If your bank information has changed also, please complete separate form called "ACH/Banking Form" located on left menu. You will be prompted to submit voided check. Please upload a copy of your voided check also. A new W-9 might be required for US vendors.

I received an email request from Pattern to make corrections on my vendor forms, but the email link provided expired. How can I obtain new link?

Go to Pattern Energy's vendor portal site https://patternenergy.com/connect/vendors and request for a new link and select option "For any questions or guidance" on bottom of page. Once your request has been received, a new email with link will be sent that will allow you to update vendor information.

How do I submit request for updated vendor information?

To update your vendor information, go to Pattern Energy's vendor portal site https://patternenergy.com/connect/vendors and select option "To make changes to existing vendor profile such as Name, Address, Contact information..." to complete online forms.

How do I use the Vendor Portal?

Go to Pattern Energy's Vendor Portal https://patternenergy.com/engage/vendors# and select option "Invoice inquiry." When new window opens, select option "How to Use this Portal" located on left hand menu of page. You will find information on how to search invoice status, vendor number, etc.

I do not have a voided check. What other information can I provide to sign up to ACH?

A signed ACH instruction with complete routing number and bank account number written on your company's letterhead or bank payment instruction is acceptable in lieu of a voided check.

I received an email to make a correction on my Vendor form, what do I need to do?

If vendor forms are missing information, you will receive an email with link to provide missing information. Please make the requested correction using the link before it expires in 7 business days.

How do I make changes to my bank account?

To update your bank account, go to Pattern Energy's vendor portal site https://patternenergy.com/connect/vendors and select option "For Bank information changes only" to fill out online form for bank account changes. Please make sure to upload a copy of your voided check also. If you have any other changes besides from bank account, select option "To make changes to existing vendor profile."

What information do I need to ensure I am set up as a vendor successfully with Pattern?

When you receive the vendor onboarding instructions, you will be asked to complete all required information (vendor forms, W9 forms and upload voided check). If anything is missed, you will be notified via email to complete or provide missing information.

I forgot to attach a voided check, what do I do?

You will be notified via email with link to provide copy of your voided check.

How do I know if my vendor has been created?

Once your vendor information has been successfully entered to our system and approved, you will receive an automated email confirming completion of vendor registration and vendor account number for your reference.

How do I submit a request to set up a new vendor?

For new vendor request, please send request to your Pattern contact. Your Pattern contact will initiate process on your behalf. Once your request has been received, you will receive an email with link to fill out online registration forms. Please make sure to provide correct information as well as necessary documents to avoid delays in setting up your vendor account.

Who do I contact for general vendor account inquiry?

You can reach our Vendor Setup Team by sending inquiry to Pattern Energy's Vendor Portal site https://patternenergy.com/connect/vendors and select option "For any questions or guidance" on bottom of page.

What if our organization have changed business name, what is the requirement?

For business name change with same Federal Tax ID#, please go to our Pattern Energy’s Vendor Portal site and select option “To make changes to existing vendor profile” to fill out a form for amended business name
For a business name change with different Federal Tax ID#, a new vendor account ID must be created. Please go to Pattern Energy’s Vendor Portal site, select option “For new Company name & new Tax ID changes” to request for registration forms.
If any other scenario from mentioned above, please contact us at Pattern Energy's Vendor Portal site https://patternenergy.com/connect/vendors and select option "For any questions or guidance" on bottom of page for further assistance.

When completing the W9 form, my business is a single-member LLC or sole proprietor owned by me and disregarded for U.S. tax purposes, what should I enter on Section or line#1 and Section or line#2?

Enter your individual name on section/line#1, business name on section/line# 2 and check the box for "individual/Sole Proprietor/Single-Member LLC on section/line#3.

Our organization has been certified by IRS as a tax exempt, where will I enter the information in the W9 form?

On Section 3 of the W9 form, check the box for “Other," select the exempt tax type on the dropdown arrow and select the appropriate type based on your organization.